Q: Can you provide remote access to our accounts?
A: A state-of-the-art practice management system, including software upgrades are provided for your practice. You are not burdened with ownership or obsolescence of a system. Functional capabilities include scheduling, patient and insurance tracking, transaction and aging reports, and off-site daily backup of the computer system so you will never lose appointment schedules or payment information. You can access information from home or the office, via secure internet connection.
Q: Who receives payments and prepares the deposits?
A: PracticeMax takes care of the busywork so you and your staff can devote more time to existing and new patients. Payments are directed to our post office box, and deposited into your account daily.
Q: Who decides when to forward accounts to a collection agency?
A: PracticeMax can automate this process, based on your parameters, or obtain approval for each individual account.
Q: If PracticeMax handles all the billing, where do my patients call if they have billing questions?
A: Patients are given a toll free number to call PracticeMax for billing concerns. This frees your staff from a time consuming responsibility.
Q: What about my patient's confidentiality?
A: All information that comes into PracticeMax is handled with the strictest confidentially.
Q: Can you provide advances on our AR?
A: We will soon have the ability to advance cash based on production, at your request, so you no longer have to wait for patients and insurance companies to pay. You receive greater consistency and predictability of cash flows, since funding is available on production and existing accounts receivable.
Q: Should a provider extend Professional Courtesy discounts or free care to family members of physicians or others?
A: Discounts and professional courtesy may not be appropriate unless the total fee is discounted or reduced. In such situations, the payor (eg., Medicare, Medicaid or any other private payor) should receive its proportional share of the discount or reduction. We encourage providers to make a good faith effort to collect all copayments, deductibles and non-covered services from federally and privately-insured patients. For more information please visit coderyte.com.
Q: Are there any set-up charges?
A: Generally initial set-up charges do not apply, but this depends upon the service(s) chosen.